“For us, Trengo means being ahead of the curve. This means they are now very efficient on all their channels. When using Trengo, they can handle about 100 tickets per hour. The team at The Polar Company currently receives around 300 tickets every day. From WhatsApp to email and from Facebook to Instagram.” It enables us to combine all our communication channels into one view. All at the same time, from one number.” “For us, Trengo really ticks every box.
Now we have multiple native speakers who can work together on helping customers from different countries. Back in the days, we had to share a device to be able to use WhatsApp. From WhatsApp to email and from Facebook to Instagram.
Martijn continues: “For us, Trengo really ticks every box. “And that’s how we found Trengo.” The solution: use the WhatsApp Business API in Trengo That’s why we started to look for solutions that can help us to keep the communication personal and efficient on WhatsApp.” “As you can imagine, this isn’t the way to go forward when your company is growing. “We were using this huge spreadsheet with all our customers’ contact information, then created a WhatsApp link in Web WhatsApp, and then manually reached out to people,” says Martijn. When the Polar Company started to grow and the number of orders increased, they spent at least at an hour a day sending out personalized WhatsApp messages. Challenge: efficiently sending high volumes of WhatsApp messages Since The Polar Company implemented Trengo, they are able to communicate with their customers via WhatsApp in an efficient way.
We even send them a video in which I explain how to use the product,” says Dennis.Īt first, sending all those WhatsApp messages was a long-winded and time-consuming process. “After a customer places an order, they get a WhatsApp message with all the instructions on how to use our product. With The Polar Company, they help over 400 people a day deal with sweating issues.īecause sweating is a personal problem, they strongly believe a personal approach in their communication is key. Martijn Bohnke and Dennis van Steijn are Dutch entrepreneurs who met each other back in high school.
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